Shipping & Returns
Shipping Policy
We’ll despatch your order within 24 hours if we have the products you have selected in stock, which we normally do. If a product is out of stock we will contact you to discuss the likely delivery time or an alternative product.
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Purchases for delivery in mainland UK are despatched by ‘next day’ post or courier and will normally be delivered to you the day after your order is placed. Our aim is to dispatch orders received by 12 noon on the same day if required. Orders received after this time will normally be dispatched the next working day. If you need items before a certain time i.e. before 9am, 10.30 or midday please call and we will confirm a price and availability.
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For other destinations, times and prices vary please call for confirmation.
When your order is despatched we will advise by telephone or email.
All goods are carefully packed and shipped as soon as they are available to fulfil your order.
We reserve the right to withdraw any product or offer from the website at our discretion, including the refusal of any transaction attributed to those products / offers.
Return & Exchange Policy
If for any reason you are not satisfied with the product(s) you have bought from us, please return them to us in the original packaging and condition within 14 days of receipt.
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Please also enclose a letter explaining why you wish to return the product(s), and we will refund you in full within 28 days of the receipt of your returned order.
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For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items, the cost of returned postage will be refunded to you.
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To return any products to us, please:
1. Make sure to tell us whether you want an Exchange or Refund.
2. We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.
3. Pack the items safely, enclose the invoice and send it back to:
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The Silver Goose LTD
Oldfield Cottage
22 Alderminster
Stratford Upon Avon
CV378NY
07732170875